How To Report A Claim

If something’s happened and you need to report a motor insurance claim, we’re here to help – day or night. At Grove & Dean, we believe getting the support you need shouldn’t be stressful or complicated.

The quickest and easiest way to get help is simply to call us on 01708 925 058. Our dedicated claims line puts you straight through to one of our experienced team members who will guide you from the very first step.

Help When You Need It Most – 24/7 Expert Support

Whether it’s during office hours or in the middle of the night, our claims specialists are available 24 hours a day, 7 days a week. You won’t need to worry about what to do next – we’re here to support you with clear guidance, practical tools, and expert advice whenever you need it.

From the moment you get in touch, we’ll do everything we can to resolve things quickly, with as little disruption to your day as possible.

How to Find Your Policy Claims Number

Not sure where to find your claims number? Or if it's not convenient to speak right away, watch our short video below to see:

• How to find the right number for your specific insurance policy
  

• How to use your Grove & Dean Insurance Account or App to request a call-back at a time that suits you
  

Why Calling is the Best First Step

While you can access your policy details and start the claims process online, a quick phone call often means faster support and fewer delays. Speaking with one of our friendly experts ensures you get the right help straight away, tailored to your situation.

We understand that every claim is different – and whether you're uncertain, upset, or unsure of what’s next, our team will talk you through it calmly and clearly.

Full Video Transcription:

When you buy a policy through Grove & Dean Private Clients, you'll receive a text message from us with your claims phone number. This is important, and we suggest you save it in your phone under Grove & Dean Claims.

If you haven't already, you should now register and create your insurance account via our website. Then download the Grove & Dean app, and don't forget to enable Face ID or Fingerprint ID for quick and secure access to your account.

If you've been involved in an accident and need to report a claim, the quickest way to get help is to speak directly with a member of our claims team by phone.

To make sure you're connected to the right claims team for your policy, either call the number saved in your phone or access your Grove & Dean Insurance account. Then select the relevant motor policy and click 'Report a Claim.'

Here you'll see the number you need to call to report your claim. It's always best to speak to someone directly as soon as possible, but if it's not convenient, you can request a callback instead. To do this, simply click the 'Report a New Claim' button under the claim's telephone number.

Fill in the form, make sure all the details are accurate, and choose your preferred callback time. A member of our claims team will then be in touch.

For windscreen claims, follow the same steps. Go to 'Report a Claim, then click Windscreen Claims. Click here to book a repair or replacement.'

You'll then be directed to our trusted windscreen partner to arrange your repair. If you have additional cover such as legal advice, personal injury, motor prosecution, or breakdown assistance, these services can also be accessed in the 'Report a Claim' section of your insurance account.

Thank you for choosing Grove & Dean. We're here to help.