Helping Us Provide The Right Support For You
Update Your Extra Support Preferences Via Your Insurance Account
At Grove & Dean, we want every customer to feel confident and supported when managing their insurance. If you ever need extra support, whether temporarily or on an ongoing basis, you can tell us through your online Insurance Account.
This video guide shows you how to update your additional support preferences, including communication needs, accessibility requirements, or any circumstances that may make managing your policy more difficult. You’ll see how to access the Preferences tab, select one or more support options, and submit your choices.
Once submitted, your preferences are saved straight away. With your consent, we’ll use this information to make reasonable adjustments where possible, such as how we communicate with you, the time we allow for decisions, or how we explain important information, all to help make managing your policy easier and more comfortable.
If you’d rather speak to someone at any point, our Live Chat and Customer Service teams are available through your Insurance Account and by phone.
Our support team is always here if you wish to talk through your needs directly.
