Which policy type would you like to report a claim on?
Motor
Home
Business
Travel
Other
Motor claims
For assistance with claims on your CAR, BIKE, VAN, MOTORHOME, HORSEBOX or CARAVAN please see the information below.
Inclusive covers
Breakdown cover (before 1st January 2025): 03301 235 441
Breakdown cover (starting 1st January 2025 onwards): 01206 812 730
Legal cover : 01708 925 058
Legal cover (for caravan policies): 08009 531 217
Optional extras
Excess Protection: 03448 562 359, https://excessprotectionclaims.davies-group.com/
Vehicle Replacement: 03448 562 359
Helmet & Leathers Cover (for motorcycle policies): 0345 030 8115
Helmet & Leathers Plus Personal Accident: 0344 856 2359
Tools In Transit: 03448 562 275
What to do if you breakdown
For breakdown information please CLICK HERE.
If you’re involved in an accident
We're here to take the worry out of the situation and to make sure your claim is processed as quickly as possible.
If you are involved in an accident, make sure you follow these 6 simple steps:
- Make sure you get basic information from the third party including name, address, vehicle details and registration.
- Make a note of how many passengers were in the vehicle.
- If you have a camera phone and it's safe to do so, take some photographs of the damage. If not, make a note of the extent of the damage to all vehicles.
- Do NOT discuss or admit liability.
- If anyone is injured, you are required to stop and report the accident to the police.
- Most importantly - call our claims line on 01708 925 058
What our claims service provides
Should you be unfortunate enough to be involved in a non-fault accident, our claims service provides everything you need to get back on the road as soon as possible:
- 24 Hours UK based claims helpline.
- Access to our industry leading solicitors to assist you and any passengers in the event an injury is suffered. Including any rehabilitation that may be required.
- Replacement vehicle to keep you driving whilst yours is off the road. Subject to liability enquiries being completed.
- Access to our nationwide approved network of repairers.
- Recovery of any out of pocket expenses from the responsible party, these include but are not limited to:
- Travelling expenses
- Damage to personal items in the vehicle
- Recovery of policy excess
- Vehicle damage if not covered under your main motor insurance policy
Home claims
For claims assistance with your home insurance policy the most direct and quickest way to get to the right claims team is to log into your Insurance Account and use the make a claim section. Alternatively you can use the Home Insurance Claims Line below and we will put your call through.
Inclusive covers
Legal cover: 01142 493 300 or email assist@lexelle.com
Home Emergency: 01444 444 240
Optional extras
Excess Protection: 03448 562 359
Business claims
For assistance with your business insurance claim please call us using the number below.
Travel claims
For assistance with your travel insurance claim please call us using the number below.
Other claims
For assistance with any claims enquiries not provided on this page, please call us using the number below.