Here at Grove & Dean, our customers experience with us is extremely important to us and that’s why we value and appreciate your feedback. We aim to provide the best service we possibly can and your feedback is essential in helping us to improve the future services of the company whilst supporting us in striving for that 5 star customer experience every time.
Your feedback helps you to voice your opinion as a customer on the service you received but also helps us to reflect, maintain and continually investigate the service that’s being provided.
Grove & Dean’s aim is to provide the best service possible for our customers, aiming to receive 4 and 5 star opinions as well as reviews across multiple, verified, reviewing platforms. If anything is rated lower, we will thoroughly investigate why, aiming to provide you with a response within 48 hours.
If any 1-3 star feedback and reviews are left, whether it’s via our feedback form above, or our affiliated platform, Trustpilot, we investigate each one with the correct in-house department, following regulatory procedures, to provide you with a correct reflection of the matter at hand.
Making a complaint / Voicing your concerns / Raising your concerns
We always urge our customers to voice their feedback via the above form, or verified platforms first, allowing us the chance to resolve the matter or arrive at a mutual outcome. However, if you have been through this process and are still unhappy with the service received from us, we will log your concerns as a formal complaint.
In most cases, issues raised in feedback forms or via Trustpilot, can be resolved faster because they are put in front of the correct members of experienced staff who are dedicated to responding and resolving any feedback; turning the negative into a positive and empathising with our customers. It is a procedure that we are proud to have at Grove & Dean as it offers fast solutions for our customers and allows us the chance to rectify matters if and when they have not lived up to our customer care standards.